Thank you for shopping with us. We are committed to delivering your orders across the Kingdom of Saudi Arabia safely and efficiently.

Order Processing

• Orders are processed within 1–3 business days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

• Riyadh, Jeddah, Dammam: 2–5 business days.
• Other cities in KSA: 3–10 business days.
• Delivery times may vary due to courier operations, weather conditions, or high-demand periods.

Shipping Charges

• Shipping fees are calculated at checkout.
• Free shipping promotions may be offered on selected products or order values.

Order Tracking

• Once your order is shipped, a tracking number will be sent via email or SMS.
• Customers can track their shipment using the provided tracking details.

National Address Requirement

• Customers must provide a valid Saudi National Address to ensure successful delivery.
• Incorrect or incomplete address information may result in delivery delays.

Delivery Delays

• In rare cases, deliveries may be delayed due to customs inspections, courier issues, public holidays, or unforeseen circumstances.
• Customers will be notified if significant delays occur. Saudi regulations require sellers to inform customers of expected delivery delays.

Lost or Damaged Packages

• If your package arrives damaged or is lost during transit, please contact our support team within 48 hours of delivery notification.
• We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team through our website or email.